Privacy Policy

Our Commitment to Privacy

Atlas Transit is committed to protecting your personal information and maintaining your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding your information.

This privacy policy applies to our website and all services we provide. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password (encrypted), account preferences
• Payment Information: Credit card details, billing address (processed securely by payment providers)
• Driver's License Information: License number, expiration date, issuing jurisdiction (required for rentals)
• Communication Data: Messages sent through contact forms, emails, or customer support

Information Automatically Collected:

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
• Device Information: Device type, unique device identifiers, mobile network information
• Location Data: General geographic location based on IP address (not precise tracking)
• Cookies and Similar Technologies: Session data, preferences, analytics information (see our Cookie Policy)

Information from Third Parties:

• Payment Processors: Transaction confirmation and payment status
• Identity Verification Services: License verification, fraud prevention checks
• Analytics Providers: Aggregated usage statistics and trends

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Process rental reservations and subscription services
• Verify your identity and driver's license validity
• Provide customer support and respond to inquiries
• Send booking confirmations and service updates
• Manage your account and preferences

Business Operations:

• Process payments and maintain financial records
• Detect and prevent fraudulent activities
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our terms

Communication:

• Send important service announcements
• Respond to your questions and feedback
• Request reviews and feedback on our services
• Send marketing communications (with your consent, which you may withdraw)

Improvement and Analysis:

• Analyze website usage to improve user experience
• Develop new features and services
• Conduct research and statistical analysis
• Monitor and improve service quality

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide our rental and driver services to you
• Consent: For marketing communications and optional data processing (you may withdraw consent anytime)
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with tax laws, financial regulations, and other legal requirements

4. Data Sharing and Disclosure

We may share your information with:

Service Providers:

• Payment processors for transaction handling
• Identity verification services for license checks
• Cloud hosting providers for data storage
• Analytics platforms for website improvement
• Email service providers for communications

Legal Requirements:

• Law enforcement agencies when legally required
• Courts and regulatory authorities for compliance
• Legal advisors in connection with disputes

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission, encrypted storage for sensitive information
• Access Controls: Limited employee access based on job requirements, authentication procedures
• Security Monitoring: Regular security audits, intrusion detection systems, vulnerability scanning
• Data Backup: Regular backups with secure storage and disaster recovery procedures
• Breach Response: Incident response plan with notification within 72 hours of discovery

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Form Data: 3 years from submission
• Rental Records: 5 years for business and insurance purposes
• Financial Records: 7 years as required by Canadian tax law
• Marketing Data: Until consent is withdrawn or account closure
• Account Information: Until account deletion is requested, plus any required retention period

After the retention period, we securely delete or anonymize your data.

7. Your Rights

Under Canadian privacy law, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected]

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.